Privacy Policy – zerosec999 Pakistan Gaming Platform

1. Introduction

zerosec999 takes the privacy of its players seriously. This Privacy Policy sets out in plain terms how we collect personal information, what we do with it, who we might share it with, and what choices you have as a player on the platform.

We have written this policy to be as clear and readable as possible. If anything in it is unclear, or if you have a specific question about how your data is handled, our support team is available 24/7 through the platform and is well-equipped to answer privacy-related queries from Pakistan players.

This policy covers data collected through the zerosec999 website at zerosec999.org, the zerosec999 Android APK and iOS progressive web application, and any communication channels such as live chat and support email that we operate as part of the zerosec999 service.

By using zerosec999, you agree to the collection and processing of your personal data as described in this policy. If you do not agree, please do not use the platform. You may at any time contact support to exercise your data rights or request account closure in line with our Terms and Conditions.

2. Data We Collect

zerosec999 collects personal data in two main ways: information you provide directly when registering or using the platform, and information collected automatically through your use of the site or app.

Information You Provide

• Registration details: Full name, Pakistan mobile number, email address and date of birth.
• KYC documents: CNIC copy, selfie or passport submitted during identity verification.
• Payment information: Transaction references and payment method identifiers used to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or bank transfer.
• Support communications: Messages, screenshots and information shared when you contact zerosec999 customer support.
• Responsible Gaming preferences: Deposit limits, session timers and self-exclusion settings you configure in your account.

Information Collected Automatically

• Device and browser data: Device type, operating system version, browser type and screen resolution.
• Usage data: Pages visited, games played, bet history, session duration and navigation patterns within the platform.
• IP address and approximate location: Used to detect unusual login activity and to ensure the platform is being accessed within its intended geographic scope.
• Cookie data: Session identifiers, preference settings and analytics data as described in the Cookies section of this policy.

3. How We Use Your Data

The personal data we collect from zerosec999 players is used for the following purposes. We do not use your data for purposes beyond what is listed here without first obtaining your consent or updating this policy.

• Account creation and management: Your registration details are used to create and maintain your zerosec999 account, process logins and manage account settings.
• Age and identity verification: Date of birth and KYC documents are used to confirm that you are 18 or older, as required by our platform rules.
• Payment processing: Transaction data is used to process PKR deposits and withdrawals via supported payment methods including JazzCash, Easypaisa, Raast and bank transfer.
• Customer support: Support communications are used to investigate and resolve queries, complaints and disputes raised by players.
• Platform security and fraud prevention: IP addresses, device data and login history are used to detect suspicious activity, prevent account takeovers and identify fraudulent behaviour.
• Responsible Gaming compliance: Betting history and self-set limits are monitored to ensure responsible gaming tools are functioning correctly and to identify accounts that may benefit from additional responsible gaming support.
• Platform improvement: Anonymised usage and analytics data is used to understand how players use zerosec999 and to improve the platform experience for Pakistan players.
• Legal and compliance obligations: Certain data is retained and may be disclosed as required to comply with applicable legal obligations or respond to lawful requests.

4. Payment Data

All financial transactions on zerosec999 are processed in PKR. When you initiate a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the actual payment credentials — your JazzCash mobile PIN, Easypaisa account password or card details — are processed directly by the relevant payment service provider and are never transmitted to or stored on zerosec999 servers.

zerosec999 retains only a record of the completed transaction: the amount in PKR, the date and time, the payment method type, and a reference number. This information is necessary for account balance management, withdrawal processing and responding to deposit disputes.

Payment records are retained for the duration required by our financial compliance obligations. If you believe there is an error in your transaction history, contact support with the relevant transaction reference number and we will investigate promptly.

5. KYC & Verification

zerosec999 requires players to complete a Know Your Customer (KYC) verification process before processing withdrawals above certain thresholds or in response to specific compliance triggers. KYC is a standard requirement across online gaming platforms globally and serves to confirm your identity, verify your age and protect against money laundering and fraud.

Documents Accepted

• Pakistan Computerised National Identity Card (CNIC) — front and back copy
• Pakistan Passport — photo page
• A selfie photograph for identity confirmation, where requested

How KYC Documents Are Handled

Documents submitted for KYC are reviewed by the zerosec999 compliance team and are stored in an encrypted environment separate from general player account data. KYC documents are not shared with third parties except where required by applicable law or regulation. Once verification is complete, the documents are retained for the minimum period required by our compliance obligations, after which they are securely deleted.

6. Data Sharing

zerosec999 does not sell, rent or trade player personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Payment Processors

When you make a deposit or withdrawal, basic transaction information such as the amount in PKR and your registered mobile number or account reference is shared with the relevant payment processor — JazzCash, Easypaisa, Raast or the relevant bank — to facilitate the transaction. These processors operate under their own privacy policies and data protection obligations.

Identity Verification Services

In some cases, identity verification may involve a third-party KYC technology provider. Where this is the case, the provider acts as a data processor on behalf of zerosec999 and is contractually bound to use your data solely for verification purposes and not for any other use.

Legal Obligations

zerosec999 may disclose personal data where required to do so by applicable law, regulation, legal process or lawful authority request. In such cases, we will share only the minimum data necessary to satisfy the legal requirement.

Business Transfers

In the event that zerosec999 undergoes a merger, acquisition or sale of assets, player data may form part of the transferred assets. Players would be notified of any such transfer and the incoming entity would be required to honour this Privacy Policy or provide equivalent protections.

7. Data Retention

zerosec999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following general retention principles apply:

• Active account data (name, mobile number, email, gaming history) is retained for the duration of your account's existence on the platform plus any mandatory post-closure retention period required by applicable obligations.
• Transaction records in PKR are retained for a minimum of five years from the date of the transaction to satisfy financial record-keeping requirements.
• KYC documents are retained for the period required by applicable anti-money laundering and identity verification obligations, typically five years from the date of submission or account closure, whichever is later.
• Support communications are retained for up to two years from the date of the interaction, unless they are relevant to an ongoing dispute, in which case they are retained until the dispute is resolved.
• Cookie and analytics data is retained for a shorter period and is typically anonymised or deleted within 13 months of collection.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual player.

8. Cookies

zerosec999 uses cookies — small text files placed on your device — to make the platform work properly, remember your preferences and understand how players use the site. We use three categories of cookies:

Strictly Necessary Cookies

These cookies are required for the platform to function. They keep you logged in during your session, maintain your account security state and ensure that the correct version of the platform loads for your device. You cannot opt out of these cookies while using zerosec999, as disabling them would prevent the platform from working.

Preference Cookies

These cookies remember settings you have chosen, such as your preferred language, display settings and responsible gaming limit configurations. They make your experience more convenient by not requiring you to reconfigure settings every time you visit.

Analytics Cookies

Analytics cookies help zerosec999 understand how players interact with the platform — which pages are visited most, where players encounter difficulties, and how the sports betting section is used during PSL and T20 seasons. This data is used in aggregated and anonymised form to improve the platform. You can opt out of analytics cookies through your browser settings without affecting your ability to use zerosec999.

9. Security Measures

zerosec999 takes the security of player data seriously and implements a range of technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

• Encryption in transit: All data transmitted between your device and zerosec999 servers is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive personal data including KYC documents and payment records is stored in encrypted form.
• Access controls: Access to personal data within zerosec999 is restricted to staff members who need it to perform their job functions. Access is logged and audited.
• Account security features: Players can enable two-factor authentication on their zerosec999 account for an additional layer of login protection.
• Fraud monitoring: Automated systems monitor for unusual login patterns, suspicious transaction behaviour and potential account compromise, and alert the security team when anomalies are detected.

While zerosec999 takes reasonable steps to protect player data, no online platform can guarantee absolute security. Players are encouraged to use a strong unique password for their zerosec999 account, enable two-factor authentication, and contact support immediately if they suspect their account has been compromised.

10. Your Rights

As a zerosec999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team directly through the platform or app.

Right to Access

You can request a copy of the personal data zerosec999 holds about you. We will provide this in a readable format within a reasonable timeframe. This includes your account details, KYC status, transaction history and support communication records.

Right to Correction

If any personal data held by zerosec999 is inaccurate or incomplete, you have the right to request that it be corrected. Note that certain data such as your registered name must match your identity documents and cannot be changed arbitrarily.

Right to Deletion

You may request deletion of your personal data. Deletion requests are honoured subject to any legal or compliance obligations that require us to retain certain data for a defined period — for example, financial transaction records and KYC documents. Where deletion is not immediately possible due to such obligations, we will inform you of the applicable retention period.

Right to Restrict Processing

In certain circumstances you may request that zerosec999 restrict the processing of your personal data — for example, while a complaint or correction request is being investigated.

Right to Withdraw Consent

Where processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

11. Minors

zerosec999 is strictly an adults-only platform. Players must be 18 years of age or older to register and use the service. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by or on behalf of an underage individual, the account will be permanently closed and any personal data associated with it will be deleted as soon as practicably possible, subject to any legal retention requirements.

If you are a parent or guardian and believe that a minor in your care has registered on zerosec999, please contact our support team immediately. We will investigate and act promptly.

12. Policy Changes

zerosec999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, the updated policy will be published on this page with a revised Last Updated date, and players will be notified through the platform.

We encourage you to review this policy periodically. Your continued use of zerosec999 after any updates constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you may request account closure in line with the process described in our Terms and Conditions.

13. Contact

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please reach out to the zerosec999 support team. We are available around the clock and take privacy queries seriously.

For responsible gaming tools, self-exclusion requests or concerns about your gaming habits, please visit our Responsible Gaming page where all relevant self-management tools are available without requiring a support request.